Trident's Lotus Notes-based Customer Service Application is designed to allow vendor organizations, especially those with multiple sites or international operations, to have a complete solution suite that includes Call Tracking, KnowledgeBase (this can be directly published to your Web page), a Marketing Feedback Data Base, and a bug or Design Problem tracking Data Base. All of this is managed by a Dictionary Data Base.
The base system has 5 Data Bases:
Call Tracking
KnowledgeBase
Enhancement Ideas
Design Problems
DataDictionary
A second version adds a Customer Master Database. This is for vendors who track a lot of information about their clients and also want to integrate a sales tracking system.
Call for details and a quote to implement such a solution at your organization. (415) 332-0188, or send us a message now!
