Trident Software's InfoTrak Help Desk

A robust, help desk inventory managment system for the value-conscious

InfoTrak includes:

- Help Desk Call Tracking
- Hardware Tracking
- Software Tracking
- Warranty Management
- Search - Automatic Email Notifications
- Dozens of reports
- Ad Hoc Report Writer
- Self-Help Client Module

InfoTrak is a feature rich system that streamlines your Help Desk and Inventory Management operations.
Noteworthy are its interface design, flexibility, performance, and communications capabilities. "DOWNLOAD">AND IT'S FREE!

For a limited time the single user version is yours for the asking. This version is fully functional and includes everything that's needed to setup and operate a very efficient Help Desk. You may use it as long as you please and distribute it freely. It has a 20 open request limit.

When you're ready to expand your operation you can register InfoTrak with a phone call. The registered version gives you multi-user capability, email import, an ad hoc report writer, custom fields and backup. Registration also give you client modules that let those on your network communicate with the Help Desk and view progress on their requests. The client program also includes diagnostics that help you pinpoint work station problems. (Ten copies are included with the basic registration.)

We hope you'll enjoy it.

Regards,
Trident Software, Inc.

Feature Highlights

HELP DESK

Self-Help Client Node ---- >
This innovation uses client/server design. There is a toolbox of workstation analysis tools and two-way communication with the Help Desk. Users can non-intrusively submit requests, search the KnowledgeBase and observe the progress of Help Desk analysts on their submitted requests.

Automatic Email Notifications
Help Desk may elect to notify client of activity via any MAPI compliant system.

Message Center
InfoTrak prompts the analyst when a new message arrives or a call back is due. The analyst can also bring up AOL, Compuserve, their Internet browser, or send MAP mail messages from within InfoTrak's Message Center.

Search
High performance search can scan and view prior problems, as well as KnowldegeBase of HTML, Windows Help or ASCII text formatted files. Client Module users can also Self-Help by searching the Help Desk Knowledge Base remotely, thereby allowing for cross-sharing of resources which may debottleneck overtaxed analysts.

Caller Context
Client problem history, configuration and record are immediately displayed to Help Desk analyst.

Archive
InfoTrak is designed to be fast. Its Archive system allows removal of closed problems from the active database.

Reporting
InfoTrak generates reports for management feedback. It also interfaces with all major report writers for custom report development.

HELP DESK
Calls
- by Analyst
- by Caller
- by Status
- by Date
- by Call Type
- by Item
Closed Calls
and more...

INENTORY
Hardware/Software Items
- by Warranty Expiration
- by Category
- by User
- by Manufacturer
- by Supplier
- by Cost Center
- by Software Title
- by Trainer
- by Serial#
and more...

RESOURCES
- Phone Book
- Day Planner
- Mailing Labels
- Vendors
- Locations
- Clients
- Helpers
- Trainers
and more...

INVENTORY MANAGEMENT

InfoTrak enables you to manage your hardware and software by item, title, category, user, configuration, location, vendor, and manufacturer. You can track cost information. You can also quickly duplicate items or systems using InfoTrak's profile files. There are custom fields available for you to track and report your own information
about each hardware and software item.

Warranty Management
There are reports showing warranty expirations by item, by date. Whenever you enter a hardware or software warranty expiration date, InfoTrak automatically sets an alarm to remind you. There are cost fields available as well as cost center assignments so you can create and manage budgets for hardware and software by department.

SYSTEMWIDE

Advanced Interface
InfoTrak uses a tab design that lets you see all that's available to you without searching menus. Task and context-specific buttons are presented to lead you through processes. It's not only faster to use but many have said it's fun!

Ad Hoc Reporting
The registered version of InfoTrak includes a full-featured report writer for you to develop your own custom reports. Customers who have Crystal Reports, Lotus Approach, or other reporting systems can use these to develop reports against InfoTrak's standard file format.

Security
You can manage access to InfoTrak in many ways. First, the client nodes specifically limit each client to viewing only requests or messages submitted by or to their ID and doing KnowledgeBase searches. There is no need to provide clients the whole InfoTrak system. Using the Administrator function, you can control each analyst's access to the Help Desk, Hardware, Software, or Resource sections of the program.

Backup
InfoTrak's built-in data backup insures that you will always have a secure data backup. It automatically reminds you when a new backup is needed.

Ease of Use Blended with Powerful Technology

Network VARs: Please contact Kevin Reilly for details about our private label program. (415) 332-0188

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