Free Software!?! OK, what's the catch?
Well, there is no catch. You can download a fully functional copy of InfoTrak and use it as long as you like. This is a single user version of the program -- only one analyst can record calls at a given time. We're hoping that you'll come to love the program and, in time, elect to upgrade to the multi-user version. Even if you don't need multi-user capabilities you might want to register the program to get some of the additional features such as email import, ad hoc report writer, unlimited records, the client modules, and automatic program updates throughout your registration period. But the free version has all of the major
features
without any time limits and it'll only pop-up a "nag screen" once or twice a month.
All we ask is that you tell us a little about yourself, and that you tell us about what you're looking for in a Help Desk program:
Name:
Title:
Company:
Address:
City:
State:
Zip:
Phone:
Fax:
Email:
Approximately how many users do you support?
50+ >100 >500 >1000 >2000 >4000
50+
100+
500+
1000+
2000+
4000+
Do you support Internal or External users (Customers or Employees)?
Support Internal Employees
Support External Customers
Support Both
How many people will work at the Help Desk?
1
2-4
5-10
10-20
20+
How many simultaneous users?
1
2-4
5-10
10-20
20+
What are the most important features to you?
Rank (1,2,3...10 with 10 being the most important)
Ease/Speed of entering Calls
Make a selection
1
2
3
4
5
6
7
8
9
10
Capability to categorize calls in many ways
Make a selection
1
2
3
4
5
6
7
8
9
10
Expert System/KnowledgeBase
Make a selection
1
2
3
4
5
6
7
8
9
10
Customization ability
Make a selection
1
2
3
4
5
6
7
8
9
10
Speed
Make a selection
1
2
3
4
5
6
7
8
9
10
Management Reporting
Make a selection
1
2
3
4
5
6
7
8
9
10
Hardware/Software Inventory Management
Make a selection
1
2
3
4
5
6
7
8
9
10
Help Tickets via the Internet
Make a selection
1
2
3
4
5
6
7
8
9
10
How did you hear about us?
Thank You.
We appreciate your interest and look forward to serving you...
Trident Software, Inc.
This is a 3.9 MB file
Ease/Speed of entering Calls 
Capability to categorize calls in many ways 
Expert System/KnowledgeBase
Customization ability 
Speed 
Management Reporting 
Hardware/Software Inventory Management 
Help Tickets via the Internet